​Terms and Conditions
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Effective Date: 2025/09/13
Welcome to Chloe’s Cleaning! By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully.
1. Services Provided
Chloe’s Cleaning offers eco-luxury cleaning services for residential properties in Sylvan Lake and surrounding areas. All services are subject to availability and may vary based on location, property type, and client needs.
2. Booking and Payment
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Bookings can be made through our website, email, or phone.
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Payment is due upon completion of service unless otherwise agreed.
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We accept cash and e-transfer
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Cancellations must be made at least 24 hours in advance to avoid a cancellation fee.
3. Client Responsibilities
Clients are responsible for:
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Providing accurate property details and access instructions
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Securing pets and valuables during service
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Notifying us of any special cleaning requirements or hazards
4. Satisfaction Guarantee
We strive to deliver high-quality service. If you are not satisfied, please contact us within 24 hours of your appointment, and we will make reasonable efforts to address your concerns.
5. Liability
Chloe’s Cleaning is not liable for:
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Pre-existing damage to property or belongings
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Allergic reactions to cleaning products (we use eco-friendly products, but please notify us of sensitivities)
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Delays or cancellations due to circumstances beyond our control (e.g., weather, emergencies)
6. Intellectual Property
All content on our website, including logos, text, and images, is the property of Chloe’s Cleaning and may not be used without permission.
7. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect and use your information.
8. Changes to Terms
We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about these terms, please contact:
Chloe’s Cleaning
Sylvan Lake, Alberta, Canada