Refund Policy

Effective Date: 2025/09/13

At Chloe’s Cleaning, we take pride in delivering high-quality, eco-luxury cleaning services. If you are not satisfied with your service, we are committed to making it right.

1. Service Satisfaction Guarantee

If you are unhappy with the results of your cleaning service, please contact us within 24 hours of your appointment. We will:

Offer a complimentary re-clean of the affected areas, or
Provide a partial refund, depending on the situation

2. Refund Eligibility

Refunds may be issued under the following conditions:

A service was not completed as agreed
You cancel your appointment with at least 24 hours’ notice
There was a billing error or duplicate charge

Refunds will not be issued for:

Same-day cancellations or missed appointments
Dissatisfaction reported more than 24 hours after service
Situations outside our control (e.g., inaccessible property, incorrect booking details)

3. How to Request a Refund

To request a refund, please contact us at:

📧 hello@chloescleaning.ca
Include:

Your name
Service date and location
Reason for the refund request

We will review your request and respond within 3 business days.

4. Refund Method

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

5. Changes to This Policy