Frequently Asked Questions (FAQ)

1. What areas do you service?

We proudly serve Sylvan Lake and surrounding lakeside communities in Alberta. If you're unsure whether you're in our service area, feel free to contact us!

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2. What makes Chloe’s Cleaning eco-luxury?

We use high-quality, non-toxic, eco-friendly cleaning products that are safe for your home, family, pets, and the environment. Our services are designed to deliver a luxurious clean with a sustainable touch.

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3. How do I book a cleaning?

You can book a cleaning by filling out our contact form or emailing. We’ll confirm availability and provide a personalized quote.

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4. Do I need to be home during the cleaning?

No, you don’t need to be home. Many clients provide access instructions ahead of time. Just let us know your preferences when booking.

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5. What should I do before my cleaning appointment?

Please tidy up personal items. If there are any special instructions or areas of concern, let us know in advance.

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6. What if I need to cancel or reschedule?

We understand things come up! Please give us at least 24 hours notice. You can reschedule by contacting us directly.

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7. What happens if I’m not satisfied with the service?

We offer a 24-hour satisfaction guarantee. If something wasn’t cleaned to your expectations, contact us and we’ll make it right.

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8. What payment methods do you accept?

We accept e-transfer and cash. Payment is due upon completion of service unless otherwise arranged.

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9. Are your products safe for pets and children?

Yes! All our cleaning products are eco-friendly and safe for pets and children. If you have specific sensitivities, let us know and we’ll accommodate.

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10. Do you offer move out/in cleans ?

Rather than standard move‑in or move‑out cleaning, we offer Seasonal Care, a complete home reset tailored to your space and timing. This approach allows us to focus on quality, intention, and long‑term care—rather than rushed, one‑time cleans.

If you’re preparing a home for a new season, new owners, or a fresh start, Seasonal Care may be the perfect fit.